Week of insurance, 18th Edition

Once again approaching the week insurance and once again we will be in attendance to listen, learn and interact.

We want to stress that for the second consecutive year new technologies and social networks have their space in the tight agenda of the Conference and also gaining in importance over the last year, in which I had the opportunity to participate as rapporteur.

This year they have invited speakers of the highest quality along with a program that I believe that it will address almost all matters which are being discussed more. I copied the program if one ends up animandose at the last minute.

9: 00 Presentation of day
INO Henríquez Navarro, Director CEO REED BUSINESS INFORMATION

9.30 Clients and direct insurance: telephone, internet and other channels
Carlos Fernandez Fuente, Director of SegurosRed

-Case study
Montse Díaz Romero, Manager of Call Center of production of MUTUA MADRILEÑA

10: 30 Round table discussion: insurance companies and social networks. News and trends
Mariano Arnáiz, Director of systems of CESCE
Pedro Yuste, Director of Internet of SANITAS
Santiago Sanz, Webmaster web Portal AXA

Moderator: Carlos Fernandez Fuente, Director of SegurosRed

11.30 Break / coffee

12.00 Community Managers and insurance companies: tasks and advantages of having this profile
in the structure of the company
Jesús Pérez Sánchez, partner of SegurosRed and Director of Financialred.com

-Practical experiences
Miriam Algueró, Community Manager of Aragon
Iratxe Perez, Community Manager of insurance LAGUN ARO

13: 00 Roundtable: impact of social networks in Contact Center and CRM "Social crm"
Representative of attentive
Norman Castro, Director of business and development of CODEOSCOPIC
Silvia López, Director of product INSARE

By the way @ blogdelseguro will be there as I mentioned at the beginning of the post, if you want to match us send us an RT via Twitter and we are happy to greet you.

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